New Patient Appointments

To make an appointment you will need to have a referral from your GP or Optometrist. This will give the doctor important information regarding your eye problem and general health, and enable us to triage appointments if the condition is urgent. A referral is also necessary to claim your Medicare rebate. A referral is valid for 12 months if obtained from a GP or Optometrist, and 3 months if it is obtained from a Specialist.

patient information

Registration Form

We will usually send you a Patient Registration Form prior to your appointment. Please fill this in and bring it with you to save you time on the day. Alternately, try to come 10 minutes before your appointment so that you can fill it out when you arrive. You can also download a Patient Registration Form to complete before your appointment.

What should I bring to my appointment?

You will need to bring;

  • Referral letter (this may be sent directly by your referring practitioner)

  • Medicare card, Pension or Health Care Cards, Private Health Insurance Details

  • Your current glasses

  • A list of your current medications

  • Sunglasses – your eyes may be light sensitive after your appointment

How long will my first appointment take?

Please allow 90 minutes for your initial appointment. You will see our orthoptist (clinical assistant) first who will assess your vision and intra-ocular pressure, possibly perform some diagnostic tests and will usually instil dilating drops. You will need to wait at least 20 minutes for the dilating drops to work.

Can I drive home after my appointment?

It may take up to 2-3 hours for your vision to return to normal after instillation of the dilating drops, so it is preferable to avoid driving during this time. If you bring sunglasses this will help to minimize the glare. We recommend you have someone drive you to this appointment as your vision may be blurred from the eye drops.

Payment methods

While we accept cash, personal cheques, EFTPOS and credit cards, we prefer that payments be made by card rather than cash if possible please. We accept Visa and Mastercard. We do not accept American Express or Diners cards.

Privacy Statement

We endeavour to provide you with optimal medical care. This requires us to collect your personal and health information. Please read our full privacy policy here.

Urgent conditions after hours

After hours, if you have an urgent condition and are unable to contact us or see your practitioner we suggest that you visit the Royal Victorian Eye and Ear Hospital in East Melbourne. Their telephone number is 03 9929 8666.